Introduction.

SAP HANA, a high-performance in-memory database, enables organizations to process vast amounts of data in real-time. With SAP HANA’s capabilities, businesses are increasingly looking to create custom solutions tailored to their unique requirements. Gm Moduler decided to harness SAP HANA’s power to develop a customer portal encompassing three primary functions – Customer Payment, Customer Order Management, and Customer Ledger Statements.

Objective.

The goal was to offer Our client a comprehensive, real-time, and responsive portal where they can manage orders, view account ledgers, and make payments.

Features and Functionalities:

  1. Customer Payment:
    • Integration with multiple payment gateways.
    • Real-time payment status update.
    • Invoice generation and distribution.
    • Secure encrypted payment data.
  2. Customer Order Management:
    • Real-time order tracking.
    • Inventory check and order placements.
    • Order history and re-order functionality.
    • Returns and exchanges handling.
  3. Customer Ledger Statements:
    • Display of transaction history.
    • Real-time balance updates.
    • Downloadable statements in multiple formats.
    • Filter and search functionality for historical transactions.

Challenges and Solutions:

  1. Data Security: With sensitive customer information like payment details and order history, ensuring robust security was paramount.
    • Solution: Implemented end-to-end encryption and complied with international data protection regulations.
  2. Real-time Data Sync: Achieving real-time data synchronization between the portal and backend systems.
    • Solution: Leveraged SAP HANA’s in-memory computing capabilities for instantaneous data processing.
  3. Scalability: Anticipating high customer usage and the need for scalability.
    • Solution: Used SAP Cloud Platform’s auto-scaling features to handle increasing loads.
“Our new customer portal, developed with SAP HANA, has been a game-changer. From the start, the team’s expertise was evident. The portal’s real-time capabilities have been a hit with our customers, providing them unparalleled ease and transparency. Beyond its immediate benefits, the insights we’re gaining are shaping our strategies, driving repeat business, and deepening customer trust. This isn’t just a tech upgrade; it’s a leap in customer-centricity. Kudos to the team!”
Andrew Karter Client
Mr, Suhas

CIO

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